Shipping Policy

Shipping Policy

Last updated: 2026-10-04

This Shipping Policy explains how Hydrojug processes and delivers online orders.

Order Processing

Orders are usually processed within 24 business hours after payment is confirmed. Processing times may be extended during holidays, high-volume periods, or when additional order verification is required.

Shipping Destination

We currently provide shipping for customers in the United States. Available shipping options and fees are shown at checkout before payment.

Estimated Delivery Time

After an order has been processed, estimated delivery usually takes 7 days. Delivery times are estimates and may vary due to carrier delays, weather, customs checks, address issues, or other circumstances outside our control.

Shipping Cost

Shipping costs are calculated and displayed at checkout. Any applicable taxes, duties, or additional charges will be shown when required.

Tracking

When tracking information is available, we will send it to the email address used for the order. Please allow time for the carrier to update tracking details after shipment.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an order cannot be delivered due to an incorrect or incomplete address, please contact us as soon as possible at denzilkorinta45@hotmail.com.

Contact

If you have questions about shipping, please contact us at denzilkorinta45@hotmail.com.

Store-Specific Conditions

  • How Your Order Gets to You We know waiting for your order to show up is the worst part.
  • We ship across the United States, and for orders over $54.99, standard shipping is on us.
  • We also offer expedited options if you need your order in a hurry — just select it at checkout and we'll get it moving faster.
  • Processing time is usually 24 business hours.
  • During big sales events and holidays, though, expect 5 to 10 business days for fulfillment.
  • Once your order goes out, you'll get a tracking number so you can stalk the mail carrier in real time.
  • Standard deliveries within the US typically take 3 to 5 business days after processing.
  • Expedited orders usually land within 1 to 3 business days depending on where you are.
  • Shipping begins once the order is fulfilled and handed off to the carrier — USPS or UPS.
  • We ship internationally too, but delivery times and costs vary based on destination and customs.
  • International orders may be subject to import duties or taxes, which are the customer's responsibility.
  • We can't predict what those will be, so it's worth checking with your local customs office before ordering if you're outside the US.
  • If your package shows up damaged, let us know right away — within 7 days of delivery, with stickers and tags still attached.
  • Just snap a photo of the damage and send it over through our contact page.
  • If tracking shows your package was delivered but you don't see it anywhere, check with your neighbors, your building's mailroom, or your local post office first.
  • Sometimes carriers mark things delivered a day early.
  • We do our best to get every order out fast and in good shape.